Ticketing Coordinator

About the role

Select's Ticketing Coordinator will be responsible for providing exceptional service from accepting loads, confirming hauler information is accurate, waste is acceptable, pricing tickets, to sending tickets to invoicing. The Ticketing Coordinator will handle a high volume of transactions, working with internal and external customers ensuring billing needs are met. The position requires strong attention to detail, effective communication skills, and consistent record keeping for accurate ticketing and operational compliance.

Responsibilities

• Verify load information including Customer, well name, API numbers, latitude, longitude, county, and state
• Verify type of waste
• Perform review of ticket pricing daily and process for manager review
• Perform review of customer requirements/pricing before generating and posting tickets
• Process tickets per customer requirements in a timely manner
• Assist Credit and Collections with researching and resolving disputes
• Review/Process rejected/disputed tickets daily
• Submit tickets into customer ticketing portals/EDI
• Communicate with other departments to resolve discrepancies
• Assist with month-end closing
• Maintain and understand customer requirements to pay
• Practice open communication with Operations and team leaders to ensure everyone is aware of any customer requirements/pricing changes
• Practice open communication with AR teams to ensure emails and questions are being answered in a timely manner
• Run and monitor reports to identify ticketing issues daily to ensure ticket accuracy before sending to customer/invoicing

Requirements

• High school diploma/GED
• Competency in Microsoft applications including Excel, Word, and Outlook
• Ability to add, subtract, multiply, and divide in whole numbers, common fractions and decimals
• Excellent communication skills (verbal and written)
• Attention to detail and ability to multitask
• Strong organizational skills
• 10 key by touch

Benefits

• Medical, dental, vision coverage in addition to life and disability insurance plans
• Paid Vacation Days and Paid Holidays
• Retirement and Savings (401K) Plan with Company match
• Referral bonus with no cap on amount of referrals
• Paid Training