Ticketing Coordinator
Job Description
Select’s Ticketing Coordinator will be responsible for providing exceptional service from invoice creation to distribution. The Ticketing Coordinator will handle a high volume of transactions, working with internal and external customers ensuring billing needs are met. The essential job functions include, but are not limited to:
- Perform review of ticket pricing daily and process for manager review.
- Tracking of Rental Equipment on and off Rent.
- Review of customer requirements/pricing before generating and posting tickets.
- Process tickets per customer requirements in a timely manner.
- Aid Credit and Collections with researching and resolving disputes.
- Review/Process rejected/disputed tickets daily.
- Submit tickets into customer ticketing portals/EDI.
- Communicate with other departments to resolve discrepancies.
- Aid with month-end closing.
- Maintain and understand customer requirements to pay.
- Practice open communication with Operations and team leaders to ensure everyone is aware of any customer requirements/pricing changes.
- Practice open communication with AR teams to ensure emails and questions are being answered in a timely manner.
- Run and monitor reports to identify ticketing issues daily to ensure ticket accuracy before sending to customer/invoicing.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- High school diploma / GED.
- Competency in Microsoft applications including Excel, Word, and Outlook.
- Ability to add, subtract, multiply, and divide in whole numbers, common fractions, and decimals.
- Excellent communication skills (verbal and written).
- Attention to detail and ability to multitask.
- Strong organizational skills.
- 10 key by touch.
Top Tier Benefits
- Medical, dental, vision, coverage in addition to life and disability insurance plans.
- Paid Vacation Days and Paid Holidays.
- Retirement and Savings (401K) Plan with Company match.
- Referral bonus with no cap on number of referrals.
- Paid Training.
Compensation Information
Compensation is competitive and commensurate with experience.
Physical Demands and Exposures
This position works inside a climate-controlled environment. The Company will supply adequate training and equipment to perform the functions of the job. Some travel will be required. Monday – Friday, 8am-5pm. Involves sitting at a desk for extended periods of time. Needs high degree of concentration in a busy area. Ability to lift up to 25 lbs.
Select Values and Guiding Principles
- W: Working Safe
- A: Accountability
- T: Teamwork
- E: Excellence
- R: Respect
Equal Opportunity Employer
Select is an equal opportunity employer. It is Select's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity.
U.S. Environmental Protection Agency's Clean Air Act
The Company requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protection Agency's Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided to you upon request from Human Resources.
E-Verify Participation
Select Water Solutions participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Select only uses E-Verify once you have accepted a job offer and completed the Form I-9.