COO

The Chief Operating Officer (COO) supports the work of the Billings Family YMCA, a leading nonprofit committed to strengthening the community through youth development, healthy living, and social responsibility.

About the role

Reports to: CEO
Supervises: Facilities, All program Directors and Marketing and Communications.

Qualifications

• Bachelor's degree in Business Administration, Nonprofit Management, Recreation, Human Services, or a related field required.
• Minimum of five years of progressively responsible senior leadership experience, preferably in a YMCA or other nonprofit organization, with demonstrated success leading multiple departments and organizational operations.
• Demonstrated ability to provide strategic leadership, develop and mentor department leaders, and foster a collaborative, high-performing organizational culture.
• Experience in organizational planning, operational management, budget oversight, performance management, and achieving organizational goals.
• Proven ability to develop and maintain effective relationships with community organizations, volunteers, donors, and other key stakeholders.
• Knowledge of nonprofit management principles, risk management, regulatory compliance, and YMCA mission, values, and operating practices preferred.
• Experience leading organizational change, strategic initiatives, and continuous improvement efforts preferred.
• YMCA Team Leader or Multi-Team/Branch Leader certification preferred, or the ability to obtain the appropriate YMCA leadership certification within two years of employment.
• Current CPR, First Aid, and AED certifications, or the ability to obtain certifications within the required timeframe.

Essential Functions

• Provides strategic leadership and oversight for the day-to-day operations of the YMCA, ensuring alignment with the organization's mission, strategic plan, and annual operating objectives.
• Provides leadership, direction, coaching, and accountability to department directors and managers, fostering a collaborative, high-performing leadership team focused on achieving organizational goals.
• Oversees assigned operational areas to ensure high-quality programs, exceptional member experience, operational efficiency, and consistent service delivery throughout the organization.
• Maintains, cleans, and ensures operational readiness of YMCA facilities and properties while ensuring compliance with applicable regulatory codes.
• Recruits, hires, develops, supervises, and evaluates assigned staff. Provides ongoing coaching, leadership development, and performance management to build a strong and engaged workforce.
• Serves as staff liaison to assigned Board committees, prepares reports for the Board of Directors and CEO, and supports Board initiatives as requested.
• Represents the YMCA in the community by cultivating collaborative relationships with community organizations, partners, volunteers, and stakeholders that strengthen the YMCA's mission and impact.
• Supports organizational fundraising efforts, grant initiatives, and community engagement activities in collaboration with the CEO and leadership team.
• Adheres to all safe practices by following consumer-boundary policies, adhering to procedures for supervising high-risk activities, promptly reporting suspicious or inappropriate behavior or policy violations while maintaining strict confidentiality.

Required Certifications

• Bachelor's degree in Business Administration, Nonprofit Management, Recreation, Human Services, or a related field required.
• Current CPR, First Aid, and AED certifications, or the ability to obtain certifications within the required timeframe.