CHIEF OPERATING OFFICER (COO)

About the role

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Responsibilities

• Plan, develop, and formulate policies and procedures impacting the programs of DSS/HRA
• Identify and resolve problems and conflicts impacting DSS/HRA operations
• Have a major policy-making role in establishing programs which enable key staff members to perform efficiently to ensure future executive and management requirements
• Serve as a chief advisor to the Commissioner in the formulation, resolution, and interpretation of major policy issues as it relates to the assigned areas of responsibility and advising other executive team members accordingly
• Serve on task forces, committees, and boards representing the Agency's position as it relates to this jurisdictional area of responsibility

Requirements

• A master's degree from an accredited college and four years of administrative experience in a large governmental agency or equivalent organization
• Education and/or experience equivalent to "1" above, with at least 18 months of administrative or consultative, managerial, or executive experience

Preferred Skills

• Strong interpersonal, written, and verbal communication skills
• Strong critical thinking skills
• Excellent managerial experience
• Familiarity with the agency's goals, mission, and strategic priorities
• Excellent time management skills including the ability to handle multiple tasks simultaneously under tight/strict deadlines

Benefits

• Public Service Loan Forgiveness program eligibility
• New York City residency requirement within 90 days of appointment
• Equal opportunity employer commitment