Chief Operating Officer (COO)

About the role

We are seeking a seasoned, execution-focused Chief Operating Officer (COO) to design, scale, and run our global operating systems. Our company is built on a strong foundation of client-first culture, deep cross-functional collaboration, and an accountable mindset. As we enter our next phase of scale, the COO will protect and build upon these core strengths, translating corporate strategy into a disciplined, measurable operating cadence.

Key Responsibilities

• Operationalizing Our Accountable Mindset

  • Own the Operating System: Design and manage the company’s strategic planning cycles, including annual planning, quarterly reviews, and monthly business reviews. Transform high-level strategy into clear departmental OKRs, KPIs, owners, and execution plans.

  • Institutionalize Clear Ownership: Build systems where performance is visible, measurable, and actively managed. Ensure bottlenecks are identified early, tradeoffs are made transparently, and decisions are executed with urgency.

  • Data-Driven Visibility: Build and maintain operational dashboards that give the executive team real-time visibility into company health, utilization, client outcomes, financial performance, and departmental execution.

  • Executive Cadence: Create the rhythms that help the full C-suite operate as one leadership team, including decision forums, cross-functional reviews, escalation paths, and follow-through mechanisms.

• Scaling a Client-First Culture Globally

  • Delivery Efficiency & Quality: Partner with Client Delivery, Client Success, Product, and Sales teams to institutionalize playbooks, standard operating procedures, and quality metrics that protect client outcomes and margins as enterprise accounts scale.

  • Global Operational Alignment: Optimize infrastructure and communication channels to support a distributed, global workforce, ensuring our client-first ethos remains consistent across time zones, regions, and client segments.

  • Global Client Readiness: Ensure the company has the processes, staffing models, escalation paths, and operating standards required to support global clients with consistency, speed, and quality.

  • Risk & Compliance Integration: Collaborate with Legal, Risk, Security, and Compliance functions to embed regulatory, contractual, privacy, security, and compliance requirements into client-facing workflows without creating unnecessary bureaucracy.

• Preserving and Enhancing Collaborative Culture

  • Cross-Functional Orchestration: Partner closely with Finance, People/HR, Legal, Product, Sales, Client Success, and Technology leaders to ensure resource allocation, budget forecasting, hiring plans, and operating priorities support company-wide goals rather than departmental silos.

  • C-Suite Partnership: Serve as a trusted operating partner to the full executive team, helping leaders sharpen priorities, resolve dependencies, improve decision quality, and translate functional strategies into company-wide execution.

  • People & Talent Systems: Partner with People/HR to strengthen organizational design, hiring discipline, leadership development, performance management, compensation philosophy, employee engagement, retention, and global team practices.

  • Finance & Planning Discipline: Partner with Finance to improve budgeting, forecasting, resource allocation, operating leverage, capacity planning, and visibility into the financial impact of operational decisions.

  • Legal & Business Operations Discipline: Partner with Legal and business leaders to streamline contracting, vendor management, governance, policy management, and risk-aware operational processes.

  • Tooling & Automation Efficiency: Champion the adoption of internal automation, modern tooling, and AI-driven workflows to reduce administrative friction, improve productivity, and allow teams to spend more time collaborating on high-value strategic work.

• AI as an Operating Advantage

  • AI-Enabled Scale: Identify and implement practical AI use cases across operations, client delivery, analytics, knowledge management, internal productivity, reporting, and decision support.

  • Workflow Transformation: Help teams redesign workflows around automation and AI, not just layer new tools on top of old processes.

  • Competitive Advantage: Ensure AI becomes a core operating advantage that helps the company move faster, serve clients better, improve quality, and scale more efficiently.

What We're Looking For

We are looking for a COO who is:

• Client-first: Protects client outcomes as the company scales.

• People-centered and performance-oriented: Builds strong teams while raising the bar.

• AI-forward: Uses AI and automation as practical levers for scale.

• Accountability-driven: Creates clarity around ownership, metrics, execution, and follow-through.

• Collaborative: Strengthens cross-functional trust and helps the full C-suite operate as one team.

• Humble and curious: Listens first, learns quickly, and leads without ego while still creating clarity and accountability.

• Commercially sharp: Understands how operations affect revenue, margin, retention, and growth.

• Globally minded: Understands how to operate across regions, time zones, cultures, and client expectations.

• Operationally rigorous: Brings discipline and structure without unnecessary bureaucracy.

Leadership Attributes

We are looking for a COO who is:

• Client-first: Protects client outcomes as the company scales.

• People-centered and performance-oriented: Builds strong teams while raising the bar.

• AI-forward: Uses AI and automation as practical levers for scale.

• Accountability-driven: Creates clarity around ownership, metrics, execution, and follow-through.

• Collaborative: Strengthens cross-functional trust and helps the full C-suite operate as one team.

• Humble and curious: Listens first, learns quickly, and leads without ego while still creating clarity and accountability.

• Commercially sharp: Understands how operations affect revenue, margin, retention, and growth.

• Globally minded: Understands how to operate across regions, time zones, cultures, and client expectations.

• Operationally rigorous: Brings discipline and structure without unnecessary bureaucracy.

Why Join Us

Base Salary Range: USD185,000 - USD250,000
Performance based - incentives & ESOPs
Medical, Dental, and Vision coverage via JustWorks/One Medical
401(k) plan
Generous PTO plus sick leave and paid holidays
Employee donation matching
Rewards and recognition Program