Consulting & Transformation Director

Role: Technical Director, ServiceNow Consulting & Transformation, leading ServiceNow client implementations and strategic architectural vision. Responsibilities Lead multi-workstream ServiceNow projects from planning to post-implementation support.Provide guidance, training, and mentorship to teams and clients on ServiceNow operations and upgrades.Stay current with platform enhancements and engage with decision-makers to ensure alignment with client goals.Drive business development activities, including proposal development and solution management.Manage engagements financially, oversee team performance, and promote continuous improvement.Maintain key client relationships and leverage firm-wide resources for integrated solutions.Uphold integrity and professionalism in all activities. Qualifications & Skills Minimum eight years of recent experience in ServiceNow technology consulting and project management.Bachelor’s degree in a relevant field.Preferred ServiceNow certifications such as CSA or CTA.Proven success leading five or more ServiceNow projects.Excellent analytical, problem-solving, and communication skills, capable of presenting complex technical concepts to diverse audiences.Ability to work collaboratively in a team environment. This role emphasizes leadership in ServiceNow implementations, strategic planning, client relationship management, and team mentorship, requiring technical expertise and strong interpersonal skills.