Consulting & Transformation Director

Role Overview

This position involves leading ServiceNow client implementations, including planning, requirements design, development, testing, and post-implementation support. The role requires providing strategic architectural guidance aligned with client goals and industry standards, mentoring team members, and engaging with decision-makers on project roadmaps.

Key Responsibilities

• Manage multiple workstreams during ServiceNow projects, ensuring high-quality delivery.
• Provide expertise on ServiceNow capabilities, platform upgrades, and best practices.
• Drive business development activities, including proposal development and client relationship management.
• Oversee solution development within ServiceNow to meet evolving client needs.
• Manage engagements financially, foster team growth, and promote continuous improvement.
• Build and maintain strong client relationships and internal networks.
• Uphold professional integrity and a respectful work environment.

Qualifications & Skills

• At least eight years of recent experience in ServiceNow consulting, systems integration, and project management.
• Bachelor’s degree in an appropriate field; certifications such as ServiceNow CSA or CTA are preferred.
• Proven success leading five or more ServiceNow projects with strategic alignment and quality results.
• Strong analytical, problem-solving, and communication skills, capable of presenting technical concepts to diverse audiences.
• Ability to travel as needed and work legally in the U.S. without sponsorship.