Consulting & Transformation Director

About the role

This role is for a technical Director in ServiceNow Consulting & Transformation, responsible for leading client implementations, including planning, requirements design, development, testing, and post-support activities.

Responsibilities

• Provide strategic architectural guidance.
• Mentor team members and clients.
• Ensure project delivery aligns with client needs and industry standards.
• Manage multiple workstreams.
• Engage in business development activities such as proposal development and solution area management within the ServiceNow platform.
• Oversee engagement management, foster client relationships, and promote cross-selling of services.
• Maintain technical expertise on ServiceNow capabilities and stay current with platform updates.

Qualifications

• Minimum of eight years of recent ServiceNow technology consulting experience.
• Proven success leading multiple projects.
• Bachelor's degree.
• Preferred certifications such as ServiceNow CSA or CTA.

Skills

• Strong analytical, problem-solving, and strategic thinking abilities.
• Excellent communication skills for diverse audiences, including executives.
• Ability to work independently and collaboratively.

Additional requirements

• Ability to travel as needed.
• Ability to work legally within the U.S. without sponsorship.

The role emphasizes integrity, professionalism, and fostering a respectful work environment.