Community Hospital Registration Associate - Revenue Cycle Patient Access
About the Role
The Community Hospital Registration Associate advances the revenue cycle process for services rendered within a community hospital setting, both inpatient and outpatient. The incumbent is responsible for securing all information required to accurately complete the patient pre-registration and/or registration. This includes converting the correct visit within the billing system, verifying insurance and benefit eligibility, and reviewing regulatory requirements for admissions, observations, surgical day care visits, ED visits, and outpatient services performed in a hospital setting.
Registration Associates at Lancaster Medical Center register patients in various departments, including the Emergency Department, Surgery, Endoscopy, Radiology, and the Laboratory. The team receives cross-departmental training to ensure proficiency. As the initial point of contact for patients, Registration Associates deliver exceptional customer service in a clinical setting, treating patients with respect, dignity, and kindness, particularly during vulnerable moments.
Growth opportunities, such as continuing education or transferring to other career fields within Penn State Health, are available to employees.
Responsibilities
- Secure all required information to complete patient pre-registration and/or registration accurately.
- Convert the correct visit within the billing system.
- Verify insurance and benefit eligibility.
- Review regulatory requirements for admissions, observations, surgical day care visits, ED visits, and outpatient services.
- Register patients across multiple departments, including Emergency Department, Surgery, Endoscopy, Radiology, and Laboratory.
- Provide exceptional customer service as the initial point of contact for patients.
Requirements
- High school diploma or equivalent.
- Six months minimum experience in a customer service setting.
Preferred Qualifications
- Medical terminology and Revenue Cycle experience.
- Medical health insurance knowledge.
- Medical billing and coding experience.
Benefits
Penn State Health offers an exceptional benefits package, including:
- Medical, dental, and vision coverage with no waiting period.
- Total Rewards Program, featuring:
- Employee Wellness Programs and Fitness Discounts (University Fitness Center, Peloton).
- Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Retirement plans, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Competitive Pay and Tuition Reimbursement.
- PAWS UP employee recognition program.
- HR Solution Center, Learning and Organizational Development, Virtual Benefits Orientation, and Employee Exclusive Concierge Service for scheduling.
Additional opportunities for professional development and career growth are available through continuing education and advancement within the organization.
Pay
Evening shift differential: $2.00/hour.
Schedule
- Part-time, 0.50 FTE (20 hours per week).
- Evening shift: 6:00 PM – 10:00 PM.
- Every other weekend.
- Two holidays per year.