Community Hospital Registration Associate - Revenue Cycle Patient Access

Location: Reading, PA

About the role

The Community Hospital Registration Associate advances the revenue cycle process for services rendered within a community hospital setting, both inpatient and outpatient. The incumbent is responsible for securing all information required to accurately complete the patient pre-registration and/or registration. This includes converting the correct visit within the billing system, verifying insurance and benefit verification, and reviewing regulatory requirements for admissions, observations, surgical day care visits, ED visits and outpatient services performed in a hospital setting. The Registration Associate position involves direct interaction with patients and provides support across multiple hospital departments. Associates play a crucial role as they are frequently the initial point of contact for patients and their families, forming a cornerstone of our enduring relationship with the patient. Team members will enjoy a fast-paced environment, patient interaction, diversity in tasks and room for advancement both within the team and across the organization.

Responsibilities

• Secure all information required to accurately complete patient pre-registration and/or registration.
• Convert the correct visit within the billing system.
• Verify insurance and benefit details.
• Review regulatory requirements for admissions, observations, surgical day care visits, ED visits, and outpatient services.
• Serve as the initial point of contact for patients and their families.
• Support multiple hospital departments through direct patient interaction.

Requirements

• High School Diploma or GED required.
• Six months minimum experience in a customer service setting required.

Preferred Qualifications

• Medical health insurance knowledge.
• Familiarity with medical terminology.
• Revenue Cycle experience.

Benefits

Penn State Health offers an exceptional benefits package including:

• Medical, dental, and vision coverage with no waiting period.
• Total Rewards Program featuring:
• Employee Wellness Programs and Fitness Discounts (University Fitness Center, Peloton).
• Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Retirement plans, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Competitive Pay and Tuition Reimbursement.
• PAWS UP employee recognition program.
• HR Solution Center, Learning and Organizational Development, and Virtual Benefits Orientation.
• Employee Exclusive Concierge Service for scheduling.

Pay

Evening shift differential: $2.00/hour.

Schedule

• Full Time (1.00 FTE).
• Evening shift: 3:00 PM – 11:30 PM.
• Rotating weekends and holidays.