Community Hospital Registration Associate - Revenue Cycle Patient Access
Location: Enola, PA
Full-time, 1.00 FTE, day shift with 5:30 AM – 8:00 AM start times and every other weekend rotation
About the Role
The Community Hospital Registration Associate advances the revenue cycle process for services rendered within a community hospital setting, both inpatient and outpatient. The incumbent is responsible for securing all information required to accurately complete the patient pre-registration and/or registration. This includes converting the correct visit within the billing system, verifying insurance and benefit verification, and reviewing regulatory requirements for admissions, observations, surgical day care visits, ED visits, and outpatient services performed in a hospital setting.
The Patient Access department at Hampden excels in fostering a strong sense of teamwork. Registration Associates have the opportunity to interact with and observe various departments within the hospital. Individuals will gain experience in healthcare, enhance customer service and teamwork skills, and interact with patients. The leadership team enjoys seeing team members succeed and take advantage of growth opportunities within the Patient Access department.
Responsibilities
- Secure all information required for accurate patient pre-registration and/or registration
- Convert the correct visit within the billing system
- Verify insurance and benefit details
- Review regulatory requirements for admissions, observations, surgical day care visits, ED visits, and outpatient services
Requirements
- High School Diploma or GED required
- Six months minimum experience in a customer service setting required
Preferred Qualifications
- Medical health insurance knowledge
- Medical terminology
- Revenue Cycle experience
Benefits
Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.
Penn State Health offers an exceptional benefits package including:
- Medical, dental, and vision coverage with no waiting period
- Total Rewards Program featuring:
- Employee Wellness Programs and Fitness Discounts (University Fitness Center, Peloton)
- Generous Paid Time Off, Personal Time, and Paid Parental Leave
- Retirement plans, Extended Illness Bank, Life Insurance, and Identity Theft Protection
- Competitive Pay and Tuition Reimbursement
- PAWS UP employee recognition program
- HR Solution Center, Learning and Organizational Development, and Virtual Benefits Orientation
- Employee Exclusive Concierge Service for scheduling
- Bonus pay for holidays
- Days off during the week with the weekend rotation