Community Hospital Registration Associate - Revenue Cycle Patient Access

About the role

The Community Hospital Registration Associate advances the revenue cycle process for services rendered within a community hospital setting, both inpatient and outpatient. The incumbent is responsible for securing all information required to accurately complete the patient pre-registration and/or registration. This includes converting the correct visit within the billing system, verifying insurance and benefit eligibility, and reviewing regulatory requirements for admissions, observations, surgical day care visits, ED visits and outpatient services performed in a hospital setting.

Registration Associates with Lancaster Medical Center are responsible for registering patients in different departments across the hospital including the Emergency Department, Surgery, Endoscopy, Radiology and the Laboratory. Our objective is to ensure that all staff members receive training across every department. Patient Access professionals hold the honor of being the initial point of contact for patients when they arrive at the hospital. With this responsibility comes the opportunity to deliver exceptional customer service within a clinical setting. It's immensely fulfilling to treat patients with respect, dignity, and kindness, especially when they are most vulnerable. Our team takes great pride in providing empathy and caring for patients in the registration process.

Growth opportunities such as continuing your education or transferring to other career fields within Penn State Health are available.

Responsibilities

• Secure all information required to accurately complete patient pre-registration and/or registration.
• Convert the correct visit within the billing system.
• Verify insurance and benefit eligibility.
• Review regulatory requirements for admissions, observations, surgical day care visits, ED visits, and outpatient services.
• Register patients in various departments including the Emergency Department, Surgery, Endoscopy, Radiology, and Laboratory.
• Deliver exceptional customer service as the initial point of contact for patients.
• Provide empathy and care during the registration process.

Requirements

• High school diploma or equivalent.
• Six months minimum in a customer service setting.

Qualifications (Preferred)

• Medical terminology and Revenue Cycle experience.
• Medical health insurance knowledge.
• Medical billing and coding.

Benefits

Penn State Health offers an exceptional benefits package including:

• Medical, dental, and vision with no waiting period.
• Total Rewards Program featuring:
• Employee Wellness Programs and Fitness Discounts (University Fitness Center, Peloton).
• Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Competitive Pay.
• Tuition Reimbursement.
• PAWS UP employee recognition program.
• HR Solution Center, Learning and Organizational Development, and Virtual Benefits Orientation.
• Employee Exclusive Concierge Service for scheduling.

Schedule

• Full Time (1.00 FTE).
• Shift: Day, 7:00 AM - 3:30 PM, every other weekend.