Collector/Premium Accounting Administrative Assistant

Essential Duties and Responsibilities

• Create and maintain client credit history files and manage accounts to ensure timely payments.
• Provide customer support, resolve issues, and conduct negotiations to collect outstanding debts.
• Document collection activities, create reports, and maintain accurate records using computer systems and databases.
• Handle telephone calls, email correspondence, and communicate with law firms and other agencies regarding collections.
• Perform administrative tasks such as batching, keying, filing for the premium payment processing function.
• Provide cash processing and billing support.
• Provide back-up for Premium Accounting Assistant and Analyst as necessary.

Qualifications & Skills

• An Associate’s degree or equivalent work-related experience.
• 5+ years collection experience.
• Proficiency in Microsoft Office Suite (especially Excel, Word, Access), databases, and data entry.
• Strong organizational, record-keeping, and attention-to-detail skills.
• Excellent verbal and written communication, along with customer service and negotiation abilities.
• The ability to remain calm and professional while handling sensitive financial information and dealing with customers.

Pay Information

• A competitive pay scale.
• The estimated salary for this role ranges from $20.00 - $26.00 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package.

Benefits

• Welcoming and positive work environment.
• Hybrid work schedule. Requires 2 full days per week in the office, with the option to work the remaining days per month at home or in the office.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Outstanding Collection bonus and company bonus programs.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Tuition Reimbursement.
• And many more exciting company benefits!!

About the Role

Mercers Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Collector/Premium Accounting Administrative Assistant to join their Premium Accounting team in their Corporate Headquarters located in Buffalo, NY.

Requirements

Qualified candidates will have an Associate’s degree or equivalent work-related experience. They should have 5+ years collection experience, proficiency in Microsoft Office Suite (especially Excel, Word, Access), databases, and data entry. Strong organizational, record-keeping, and attention-to-detail skills are required, along with excellent verbal and written communication, along with customer service and negotiation abilities. The ability to remain calm and professional while handling sensitive financial information and dealing with customers is essential.

Skills

• Microsoft Office Suite (especially Excel, Word, Access).
• Databases.
• Data entry.
• Organizational skills.
• Record-keeping skills.
• Attention-to-detail skills.
• Verbal and written communication.
• Customer service.
• Negotiation abilities.
• Handling sensitive financial information.
• Dealing with customers.

Benefits

• Hybrid work schedule.
• Competitive pay scale.
• Outstanding Collection bonus and company bonus programs.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Tuition Reimbursement.
• Many more exciting company benefits!!