Collections Analyst (NA)

Responsibilities

• Interact daily with Trinseo customers for payment information on all due and near due invoices to collect revenues
• Investigate and resolve issues raised by Trinseo customers, including coordination with other Trinseo functions (i.e. Customer Service Representatives, Account Managers, Plants)
• Research and resolve customer payment discrepancies and determine corrective actions required to eliminate future defects
• Manage customer account reconciliations to deliver accurate financial statements
• Escalate collections issues to the appropriate party
• Monitor delinquent accounts and coordinate with customers to obtain outstanding payments
• Analyze customer payment behavior against terms and work with customer and internal business parties to improve timeliness of payments
• Process and post sales adjustments / deductions in SAP according to business standards/agreements and validates adjustments meet internal control compliance
• Promptly respond to information requests from stakeholders
• Achieve deadlines set by leadership and the business and proactively monitor and raise instances where deadlines cannot be met in a timely fashion
• Actively manage workload and escalate inefficiencies and concerns to the Collections Manager and Credit Manager

Qualifications

• Minimum Requirements: Bachelor's degree in Finance / Accounting (or local equivalent) is required
• 3+ years Accounts Receivable/Collections or related experience, preferably in a Global Service Center environment
• Working knowledge of financial and accounting ERP systems
• Knowledge of Collections & Accounts Receivable processes and principles
• Strong interpersonal and communication skills to interact with employees, supervisors and customers
• Detail-oriented
• Able to work independently and manage conflicting priorities
• Knowledge of Generally Accepted Accounting Principles (GAAP)
• Read, write and speak English & 1 additional European language. Spanish, French, Italian, German preferred