Collections analyst

Job Summary

We are seeking an OTC Collections Specialist to manage a high-volume Accounts Receivable portfolio and drive timely collections while maintaining strong customer relationships. This role is responsible for resolving payment discrepancies, reducing overdue receivables, analyzing collection metrics, and collaborating with cross-functional teams to optimize cash flow.

Required Qualifications

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• 0-3+ years of experience in Accounts Receivable, Collections, Credit, Billing, or a similar finance function.
• Strong proficiency in MS Excel and MS Office.
• Excellent analytical, problem-solving, and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented with a high level of professionalism and integrity.

Responsibilities

• Manage a high-volume Accounts Receivable and collections portfolio.
• Contact customers to collect outstanding payments and resolve aged receivables.
• Investigate and resolve invoice discrepancies, billing issues, and payment disputes.
• Maintain accurate documentation of customer communications and collection activities.
• Prepare and analyze reports using MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, charts, and formulas.
• Collaborate with Sales, Billing, Finance, Credit, and Cash Application teams to resolve payment issues.
• Support month-end close activities, account reconciliations, cash forecasting, and management reporting.
• Escalate high-risk accounts and recommend appropriate collection actions.
• Ensure accurate maintenance of Accounts Receivable records while meeting established deadlines.

Preferred Qualifications

• Business-to-Business (B2B) collections experience.
• Experience working in large enterprise organizations.
• Familiarity with ERP systems.
• Knowledge of accounting principles.
• Media or advertising industry experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid parking/public transportation
• (Paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.)