Collections Analyst

About the role

This position could be based in any of our US office locations.

Responsibilities

• Analyze target accounts receivable items for follow-up with attorneys and clients.
• Work with attorneys and office staff to develop trusting and collaborative relationships regarding the billing and collections process.
• Proactively communicate and update attorneys, clients and the management team on accounts receivable status and provide input to attorneys for possible actions on a particular receivable.
• Work to facilitate payment of delinquent accounts by developing and maintaining an ongoing working relationship with client personnel in their administrative, legal, and accounting departments. Collection efforts will include writing (email), and telephone calls to determine the payment status of invoices.
• Establish alternative payment plan for payment of delinquent accounts if client is unable to make payment in full, following up with client(s) to ensure payments are made as agreed
• In collaboration with the billing department, ensure bills conform to clients' billing protocol and communicate clients' requests and concerns to attorneys.
• Provide necessary backup requested by the client and assist with reconciling client accounts
• Update and maintain client accounts receivable file in Expert Collections module.
• Possess complete understanding and mastery of Expert Collections and provide training to billing and collections team.
• Monitor daily cash receipts for regular payments, negotiated payments, and unapplied funds.
• Special projects and duties, as required.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Knowledge of accounting principles.
• Excellent written and oral communication skills required.
• Five+ years of related collection experience required.
• Strong analytical skills required.
• Proficiency with Excel/MS Word and Windows environment.
• Ability to operate within billing and accounts receivable systems.
• Initiative and service-oriented approach to clients and attorneys required.
• Excellent time management, project management, organizational skills, and the ability to handle multiple tasks required.
• Excellent interpersonal skills required.
• Previous experience in a professional services firm preferred.

Pay

• New York City, Silicon Valley, and San Francisco: $70,000 - $82,000
• Washington DC, Los Angeles, Orange County, Santa Monica, Sacramento, Boston, and Seattle: $66,000 - $79,000
• All Other US Locations: $56,000 - $76,000

Benefits

• Full range of elective health benefits including medical, dental, vision and life
• Robust mental well-being programs
• Child, family, elder, and pet care benefits
• Short- and long-term disability and industry leading parental leave benefits
• Health savings account contributions (with applicable medical plan)
• Flexible spending accounts
• 401K program
• Compensated time off through Paid Time Off program and paid holidays