Collections Analyst

Our client is seeking a Collections Analyst to join their team. The role applies analytical skills and collections expertise to reduce outstanding balances and improve cash flow.

Responsibilities

• Independently manage assigned customer accounts, including aging analysis and collection prioritization
• Develop collection strategies based on account history, payment trends, and customer risk factors
• Identify root causes of delinquency and coordinate resolution with internal and external stakeholders
• Facilitate and negotiate payment arrangements and account resolutions
• Research complex disputes, reconciliation issues, and payment discrepancies
• Analyze account activity including invoices, credits, adjustments, deductions, and payment history
• Partner with Billing, Sales, Customer Service, and Cash Applications teams to resolve issues impacting payment
• Provide recommendations for process improvements to reduce recurring collection issues
• Maintain accurate documentation of all collection activities and account outcomes
• Prepare and analyze collection reports, aging trends, and performance metrics
• Support training and knowledge sharing with other Collections Analyst team members
• Escalate significant risks and unresolved issues appropriately

Requirements

• 2–5 years of business-to-business collections or accounts receivable experience
• Strong knowledge of order-to-cash, billing, and accounts receivable processes
• Intermediate to advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and reporting
• Experience working in ERP platforms such as Oracle, SAP, NetSuite, MS Dynamics D365, or similar systems
• Strong analytical and problem-solving skills with ability to interpret account data
• Ability to negotiate effectively and influence customer payment outcomes
• Knowledge of reconciliation processes, credits, deductions, and dispute resolution
• Strong communication skills with ability to collaborate across departments
• Ability to manage competing priorities in a fast-paced environment

Qualifications

• High school diploma or equivalent required
• Bachelor’s degree in accounting, finance, or related field preferred

Pay

$22–$25 per hour (depends on experience level)

Schedule

40 hours per week. This is a contract position.