Collections Analyst

About the Role

Responsible for the research, collection, and resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977.

Responsibilities

• Perform collection efforts for patient-level accounts, primarily private accounts.
• Engage with responsible parties via inbound and outbound telephone calls, providing customer service by explaining billing details and following up on past-due accounts using approved collection techniques.
• Resolve assigned accounts by collecting balances due or taking other necessary actions (e.g., write-offs, re-billing, in-house collections, or referral to attorneys/collections agencies) to relieve accounts receivable in a timely manner.
• Maintain productivity records.
• Collaborate with pharmacy billing associates to obtain accurate billing and resident information, re-bill accounts, and resolve unpaid claims through adjudication.
• Research pharmacy accounts requiring special attention, as indicated on collection reports, and take necessary actions to collect money under the guidance of the Private Collection Manager/Supervisor.
• Handle inbound correspondence and mail outbound collection letters for 90-day active/inactive accounts, as well as discontinuation of service letters, working with assigned pharmacy locations, nursing home accounts, and individual customers.
• Assist the Private Collections Manager/Supervisor and other members of the management team on special projects as needed.
• Perform other assigned tasks.
• Conduct job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and professional standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school graduate, GED, or equivalent experience.
• 1 year of billing and/or collections experience.

Qualifications

• Desired: Third-party billing or collections/billing experience in the healthcare industry; AS400 computer experience.

Skills

• Required: Data entry, MS Excel and Word, basic computer knowledge, communication, problem-solving, detail orientation, and teamwork.
• Desired: Medical billing and coding.

About Our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving healthcare providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.

Pay

USD $18.00 - $24.00 per hour.