Collections Analyst

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About the role

The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers primarily within the Customer Centers. This position will drive collection results to achieve business unit and enterprise targets for a customer base of accounts. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collections.

Responsibilities

• Use available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
• Ensure timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests, and opportunities.
• Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decisions to place accounts on credit hold when necessary. Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
• Monitor assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines. Recommend changes to existing credit lines where warranted. Prepare and recommend over-line approval requests and approve within their Level of Authority.
• Run DNB reports and call for credit references as needed to support credit decisions.
• Promote, negotiate, and sell automated/pre-payment options to customers.

Requirements

• High School Diploma required. BS/BA in Finance, Accounting, or other business degree preferred.
• 1+ years experience in collections or customer service role; manufacturing industry preferred.
• Related work experiences with risk analysis and receivable collection a plus.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Ability to prioritize work daily, weekly, and monthly to achieve or exceed stated collection metrics.
• PC literacy and basic Microsoft Office literacy required.

Schedule

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Pay

Annual Base Salary Range: $45,821.66 - $64,224.99 (Exception Hourly).

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.