Collections Analyst

Responsibilities

• Oversee an assigned portfolio of commercial accounts and take consistent action to secure on-time payments while minimizing overdue balances.
• Review receivables across multiple delinquency stages and determine the appropriate next steps, including escalations and pre-legal collection activity when needed.
• Maintain complete and accurate records of customer outreach, payment updates, and account status changes within collections systems such as HighRadius.
• Track payment commitments, monitor due dates closely, and re-engage customers quickly when agreed-upon payments are missed.
• Investigate billing concerns, assign dispute categories accurately, and direct issues to the proper internal teams for resolution.
• Follow unresolved disputes through completion, keep customers informed of outcomes, and place cleared invoices back into active collection efforts.
• Work closely with project accountants and cross-functional stakeholders to address invoicing problems and remove barriers to payment.
• Prepare account summaries, contribute to aging reviews, and support team reporting with thorough documentation and timely status updates.
• Apply knowledge of project-based invoicing and pay-when-paid terms when evaluating account risk and determining collection strategy.

Requirements

• At least 2 years of experience in B2B collections, accounts receivable, or a similar finance-related role.
• Proven ability to manage a high-volume account portfolio with accuracy and strong attention to detail.
• Clear written and verbal communication skills with the ability to interact effectively with customers and internal teams.
• Proficiency with Microsoft Office and comfort using accounts receivable or collections platforms; experience with comparable systems is beneficial.
• Strong organizational skills and the ability to balance multiple priorities in a deadline-driven environment.
• Experience supporting collections within construction, engineering, or services environments is preferred.
• Familiarity with dispute management processes, project-based billing, and pay-when-paid contract terms is preferred.

Qualifications

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

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