Collections Analyst

This is a contract position with a duration of six months. Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

What You Can Expect

• Mitigate credit risk and minimize credit losses by following established collections procedures.
• Use effective communication and business judgment to enforce compliance with contractual payment terms through direct customer contact.
• Manage internal and external customer inquiries to ensure timely resolution.
• Oversee the accurate and efficient handling of disconnect and reconnect processes.
• Specialize in debt collection, focusing on reducing DSO and increasing cash flow through outbound calls and follow-ups on past-due bills.
• Handle collections of term fees, returned checks, and ensure accurate recording of collection activities.
• Resolve escalated customer issues, advise on remittance, and coordinate with analysts to manage delinquent accounts.
• Recommend process improvements, ensure compliance with market collection rules, and support documentation for customer disputes or drop decisions.
• Collaborate with sales, legal, and accounting teams, and meet/exceed collection metrics to ensure timely payments and professional customer interactions.
• Assist with monthly reporting and accounting requirements.

What You’ll Bring

• Bachelor’s Degree in Accounting or Business, or 3 years of energy industry experience in lieu of degree.
• Minimum of 5 years of business experience, with at least 3 years of high-volume corporate collections experience.
• Strong background in commercial collections, demonstrating expertise in managing delinquent accounts and improving cash flow.
• Proficiency in handling complex collections tasks, with a focus on customer service and resolution.
• Experience using Salesforce.

Additional Details

• This role is eligible for our hybrid work policy.
• Must be willing and able to comply with all ENGIE ethics and safety policies.

Pay

Pay Rate: $30.00 - $36.00/hr.

Location

Houston