Collections Analyst

About the role

The Accounts Receivables team reconciles and reduces receivable balances. As a Collections Analyst you will collect past-due balances on rent or purchase-order-based receivables, partner cross-functionally to resolve customer disputes, and drive success with external customers by providing excellent service.

Responsibilities

• Collect and reconcile receivable balances for existing customers, drive balances through to resolution, and ensure billing and cash-application accuracy.
• Audit lease documents or purchase orders to validate billing, identify billing adjustments, and complete the necessary paperwork.
• Initiate customer contact via telephone and escalate to Supervisor review when needed.
• Support a high volume of customers/leases by following defined collection strategy for daily contact and consistent follow-up on arrangements to resolve outstanding balances.
• Provide timely and accurate reporting for contracts or invoice aging balances.
• Other duties as assigned.

Requirements

• Bachelor’s degree preferred.
• 1–3 years of collections experience in an Accounts Receivables department.
• Oracle experience preferred.
• Strong follow-up skills; ability to organize timelines and follow up with internal and external customers.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes through effective prioritization in a fast-paced environment.
• While performing the role, you will need to lift up to 25 lbs.

About Us

American Tower is a global digital-infrastructure company serving customers through tower sites and other real-estate solutions that support connectivity and opportunity. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE: AMT), Fortune 500 company headquartered in Boston, Massachusetts. Our success is rooted in the potential of our people and the power of local teams across 25 countries.

Pay

For U.S.-based candidates, the base salary range is provided below. This position is also eligible for annual bonus, annual equity award, and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside the U.S., salary and benefits are based on local market practice.

Benefits

• Comprehensive healthcare coverage.
• 401(k) savings plan.
• Paid time off, company holidays, sick leave, and parental leave.
• Employee Assistance Program focused on mental and financial wellness.