Collections Analyst

How You Will Contribute

• Reconcile, maintain, and analyze Accounts Receivables (A/R), including suspense accounts and aging reports.
• Manage outstanding account balance communication and follow up via phone, email, and letters.
• Partner with outside collection agencies on unresolved balances.
• Communicate with insureds, agents, and internal departments to resolve premium or billing issues.
• Manage and update clear, accurate customer records.
• Ensure accurate cash application of incoming payments to customer accounts and investigate discrepancies.
• Resolve cash application activities such as payment exceptions, unapplied cash issues, and returned payments.
• Issue and reconcile premium payments, broker commissions, state taxes, and credit refunds.
• Handle reissues, voids, stop payments, and escheatments.
• Utilize Excel and financial systems to analyze data and support reconciliation and reporting activities.
• Support month-end close activities, including journal entries and account reconciliations and maintenance.
• Support departmental projects including system updates, process improvements, and migrations.
• Assist with internal and external audit requests.
• Escalate issues, trends, or control concerns to leadership when identified.
• Ensure company policies, audit requirements, and regulatory guidelines are followed.
• Collaborate with Underwriting and Operations to ensure efficient workflows and maintain process documentation.
• Serve as backup support to team members.

Skills & Experience

• High school diploma or general education degree (GED).
• One to three years of related experience and/or training.
• Strong analytical skills with accuracy and attention to detail.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize a diverse portfolio of tasks while consistently meeting deadlines.
• Excellent interpersonal skills and the ability to work independently and as part of a team in a dynamic environment.
• Ability to investigate and resolve financial discrepancies.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience with agency management systems (preferred).
• Insurance background (preferred).

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Additional Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.