Clinical Operations Strategy Lead

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About the role

The Clinical Operations Strategy Lead designs and implements initiatives that optimize clinical operations and enhance care delivery across aligned area(s) or the organization. This role works on problems of diverse scope and complexity ranging from moderate to substantial, reporting to the National President, MSO Operations, and is part of the Operations leadership team.

The Clinical Operations Strategy Lead identifies strategic improvement opportunities, establishes operational priorities, and develops standardized processes and practices to support clinical operational effectiveness. This role aligns operational processes with organizational goals, regulatory requirements, and industry best practices to ensure efficiency, quality, and sustainability in operations and service. The position advises executives on developing functional strategies and exercises independent judgment on complex issues, working under minimal supervision.

Travel in and around the Kentucky market is required.

Responsibilities

• Translate analytics into action and use data to impact and influence business outcomes.
• Deliver presentations to all levels of leadership.
• Identify strategic improvement opportunities and establish operational priorities.
• Develop standardized processes and practices to support clinical operational effectiveness.
• Align operational processes with organizational goals, regulatory requirements, and industry best practices.
• Advise executives on functional strategies.

Requirements

• Bachelor’s degree.
• 8 or more years of technical experience.
• Prior experience delivering presentations to all levels of leadership.
• Demonstrated ability to translate analytics into actionable insights.
• Microsoft Office proficiency, including writing queries, creating forms, reports, presentations, and documents in Word, PowerPoint, Access, and Excel.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Project Management or Six Sigma certification.
• 2 or more years of project leadership experience.

Additional Information

Work at Home Requirements: To ensure effective remote work, self-provided internet service must meet the following criteria: minimum download speed of 25 Mbps and upload speed of 10 Mbps; a wireless, wired cable, or DSL connection is suggested. Humana reserves the right to require associates to upgrade their internet service if necessary. Work must be conducted from a dedicated space free of ongoing interruptions to protect member PHI/HIPAA information.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay

The pay range for this full-time (40 hours per week) position is $104,000 - $143,000 per year. The range may vary based on geographic location, and individual pay will depend on demonstrated skills, knowledge, experience, education, and certifications. This role is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits designed to support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Our care model focuses on personalized experiences, taking time to listen, learn, and address factors impacting patient well-being. Integrated care teams—including physicians, nurses, and behavioral health specialists—spend up to 50% more time with patients, delivering compassionate, personalized care for better health outcomes. We address physical health and other factors influencing well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business creating integrated, differentiated experiences centered on patients. As the largest provider of senior-focused primary care, a leading home healthcare provider, and a top integrated home delivery, specialty, hospice, and retail pharmacy provider, CenterWell focuses on whole health, addressing physical, emotional, and social wellness. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more at CenterWell.com.