Clinical Operations Strategy Lead

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About the role

The Clinical Operations Strategy Lead designs and implements initiatives that optimize clinical operations and enhance care delivery across aligned area(s) or the organization. This role works on problems of diverse scope and complexity ranging from moderate to substantial, reporting to the National President, MSO Operations, and being part of the Operations leadership team.

The Clinical Operations Strategy Lead identifies strategic improvement opportunities, establishes operational priorities, and develops standardized processes and practices to support clinical operational effectiveness. This role aligns operational processes with organizational goals, regulatory requirements, and industry best practices to ensure efficiency, quality, and sustainability in operations and service. Advises executives to develop functional strategies on matters of significance, exercising independent judgment and decision-making on complex issues.

The role requires travel in and around the Kentucky market.

Responsibilities

• Translate analytics into action and use data to impact and influence business outcomes.
• Deliver presentations to all levels of leadership.
• Identify strategic improvement opportunities and establish operational priorities.
• Develop standardized processes and practices to support clinical operational effectiveness.
• Align operational processes with organizational goals, regulatory requirements, and industry best practices.

Requirements

• A Bachelor's degree.
• 8 or more years of technical experience.
• Prior experience with delivering presentations to all levels of leadership.
• Demonstrated ability to translate analytics into action and use data to impact business outcomes.
• Microsoft Office proficiency — able to write queries, create forms, reports, presentations, and documents in Word, PowerPoint, Access, and Excel.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Project Management or Six Sigma certification.
• 2 or more years of project leadership experience.

Additional Information

KT1 Work at Home Requirements: To ensure effective work, self-provided internet service must meet the following criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay

The pay range for this full-time (40 hours per week) position is $104,000 - $143,000 per year. The range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address the factors that impact patient well-being. Our integrated care teams spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center of everything we do. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of our patients.