Clinical Operations Strategy Lead

Join our caring community as we optimize clinical operations and enhance care delivery across our organization.

About the role

The Clinical Operations Strategy Lead designs and implements initiatives that optimize clinical operations and enhance care delivery across aligned area(s) or the organization. This role works on problems of diverse scope and complexity, reporting to the National President of MSO Operations and serving as part of the Operations leadership team.

Key responsibilities include identifying strategic improvement opportunities, establishing operational priorities, and developing standardized processes to support clinical operational effectiveness. The role aligns operational processes with organizational goals, regulatory requirements, and industry best practices to ensure efficiency, quality, and sustainability. This position advises executives on functional strategies and exercises independent judgment on complex issues with minimal supervision.

This role requires travel in and around the Kentucky market.

Responsibilities

• Design and implement initiatives to optimize clinical operations and enhance care delivery.
• Identify strategic improvement opportunities and establish operational priorities.
• Develop standardized processes and practices to support clinical operational effectiveness.
• Align operational processes with organizational goals, regulatory requirements, and industry best practices.
• Advise executives on functional strategies for operational matters of significance.
• Use independent judgment to analyze variable factors and determine the best course of action on complex issues.
• Deliver presentations to all levels of leadership.
• Translate analytics into actionable insights to influence business outcomes.

Requirements

• Bachelor’s degree.
• 8 or more years of technical experience.
• Prior experience delivering presentations to all levels of leadership.
• Demonstrated ability to translate analytics into action and use data to impact business outcomes.
• Proficiency in Microsoft Office (Word, PowerPoint, Access, Excel), including writing queries, creating forms, reports, and documents.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Project Management or Six Sigma certification.
• 2 or more years of project leadership experience.

Additional Information

This is a remote position with the following work-at-home requirements:

• Self-provided internet service must meet minimum criteria: download speed of 25 Mbps and upload speed of 10 Mbps (wireless, wired cable, or DSL connection suggested).
• Work from a dedicated space free of ongoing interruptions to protect member PHI/HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Scheduled weekly hours: 40.

Pay

The pay range for this full-time (40 hours per week) position is $104,000 - $143,000 per year. The range may vary based on geographic location, and individual pay will depend on demonstrated skills, knowledge, experience, education, and certifications. This role is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits designed to support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off (including company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Additional opportunities for personal wellness and smart healthcare decisions.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address factors impacting patient well-being. Integrated care teams—including physicians, nurses, and behavioral health specialists—spend up to 50% more time with patients, delivering compassionate, personalized care for better health outcomes. We address physical health and other factors influencing well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated, differentiated experiences that prioritize patients. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a top integrated home delivery, specialty, hospice, and retail pharmacy provider, CenterWell emphasizes whole health—addressing physical, emotional, and social wellness. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more at CenterWell.com.