Clinical Operations Strategy Lead
Join our caring community as we optimize clinical operations and enhance care delivery across our organization.
About the role
The Clinical Operations Strategy Lead designs and implements initiatives that optimize clinical operations and enhance care delivery across aligned area(s) or the organization. This role works on problems of diverse scope and complexity, reporting to the National President of MSO Operations as part of the Operations leadership team.
Key responsibilities include identifying strategic improvement opportunities, establishing operational priorities, and developing standardized processes to support clinical operational effectiveness. The role aligns operational processes with organizational goals, regulatory requirements, and industry best practices to ensure efficiency, quality, and sustainability. This position advises executives on functional strategies and exercises independent judgment on complex issues with minimal supervision.
This role requires travel in and around the Kentucky market.
Responsibilities
- Identify strategic improvement opportunities in clinical operations
- Establish operational priorities and develop standardized processes
- Align operational processes with organizational goals and regulatory requirements
- Advise executives on functional strategies for operational effectiveness
- Translate analytics into actionable insights to influence business outcomes
- Deliver presentations to all levels of leadership
Requirements
- Bachelor's degree
- 8 or more years of technical experience
- Prior experience delivering presentations to leadership
- Demonstrated ability to translate analytics into action and influence business outcomes
- Microsoft Office proficiency (Word, PowerPoint, Access, Excel) including creating queries, forms, reports, and documents
- Passion for contributing to an organization focused on improving consumer experiences
Preferred Qualifications
- Project Management or Six Sigma certification
- 2 or more years of project leadership experience
Work Arrangement
This is a remote position with the following requirements:
- Self-provided internet service with minimum download speed of 25 Mbps and upload speed of 10 Mbps (wired cable or DSL connection suggested)
- Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
- Occasional travel to Humana's offices for training or meetings may be required
Pay
The starting base pay range for this full-time (40 hours per week) position is $104,000 - $143,000 per year, with actual pay varying based on geographic location and individual qualifications including skills, knowledge, experience, education, and certifications.
This position is eligible for a bonus incentive plan based on company and/or individual performance.
Benefits
Humana offers competitive benefits supporting whole-person well-being:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Paid time off (including company and personal holidays)
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Our unique care model focuses on personalized experiences with integrated care teams that include physicians, nurses, and behavioral health specialists. We address both physical health and other factors impacting patient well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business creating integrated, differentiated experiences that put patients at the center of everything we do. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy provider, CenterWell focuses on whole health and addressing physical, emotional, and social wellness.