Clinical Nurse Supervisor (CNS)

About the Role

An integral part of the care leadership team, the Hospital Supervisor coordinates and delivers clinical services activities on their assigned shift. In the absence of department or facility leadership, the Supervisor is responsible for appropriate use of staff, staffing levels, immediate problem solving, management decision making, and maintaining a safe environment by ensuring adherence to safety regulations, policies, and procedures. Provides clinical support and leadership for high-risk patients or unusual situations. Accountable for patient census, observation status, and appropriate bed utilization. Communicates with patients, families, and the public to promote positive relations, diffuse problems, and address concerns; consults with Administrator on Call as appropriate. Provides supervision and leadership to hospital staff in collaboration with unit/department level leaders. Facilitates positive change, quality care, and appropriate use of resources in a cost-effective and efficient manner. Demonstrates critical thinking, problem resolution, and mentoring/education of staff.

Hospital Supervisors are required to obtain their nursing administration or professional/specialty certification within 12 months of assuming the role, or within 12 months of achieving eligibility to sit for the exam if not eligible upon hire.

Responsibilities

• Coordinates the implementation of the overall plan for the utilization of resources and appropriate admissions/discharges/transfers to maximize available resources, continuity of care, and unit budgetary control.
• Communicates and collaborates with patients/families, all staff, levels of management, physicians, and units/departments regarding patient, staff, and quality care issues. Acts as facilitator or active problem-solver in complex situations as warranted.
• Uses census and acuity programs to ensure adequate staffing levels (as determined by appropriate leadership) in the hospital on all units/departments; adjusts staffing appropriately following established procedures. Maintains fiscal responsibility in managing department needs and reports unusual/unexpected occurrences to the director, administrator on call, Risk Management, etc.
• Acts as an informational resource to the healthcare team in matters of interpretation of Hospital policies/procedures/protocols, risk management, patient safety, patient advocacy, management, and other related areas. Facilitates/supports the change process. Ensures key leadership is communicated with appropriately. Demonstrates critical thinking skills, problem resolution abilities, and mentoring/education of staff.
• Provides supervision, direction, and support to all in-house staff to ensure effectiveness and efficiency of services. Communicates performance issues and concerns to unit/department leadership and follows through with in-the-moment opportunities for performance enhancement.
• Rounds throughout the facility maintaining knowledge of organizational information and changes. Maintains awareness of high-risk patients/situations and serves as a clinical resource to support care. Facilitates communication of concerns through the Help Chain of Command and follows up to assure clinical concerns have been addressed.
• Acts as a resource for staff to identify and address ethical issues within nursing and assigned areas. Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice. Advocates for privacy, confidentiality, and security of patient, staff, and organization data.
• Activates contingency plans (such as Disaster, patient placement with census fluctuations, etc.) in collaboration with the Director, Chief Nursing Officer, and the Administrator on call.

Requirements

• Bachelor's Degree in Nursing (BSN) upon hire at Grand Rapids Hospitals. For those who started in this role on or before January 31, 2017 at United, a BSN is required upon hire. For those who start in this role on or after December 1, 2021 at Lakeland, a BSN must be obtained within 4 years. For those who start in this role on or after February 1, 2017 at Big Rapids, Gerber, Ludington, Pennock, Reed City, United, or Zeeland, a BSN must be obtained within 4 years. For those who started on or before January 31, 2017 at Big Rapids, Gerber, Ludington, Pennock, Reed City, or Zeeland, a BSN must be obtained within 5 years.
• Preferred: Master's Degree (MS, MSN, MBS, MM, MHA, MPH, or other related field).
• 2 years of relevant nursing experience required.
• 2 years of recent relevant leadership experience (e.g., Charge Nurse, Shared Leadership position, Magnet Champion, QSO) based on Corewell Health entity required.
• LIC-Registered Nurse (RN) - State of Michigan upon hire required.
• CRT-Basic Life Support (BLS) - AHA or ARC within 90 days required.
• CRT-Advanced Cardiovascular Life Support (ACLS) - AHA within 180 days required (except HDVCH, SJ Dialysis, and Behavioral Health, or if assigned to specific units).
• CRT-Pediatric Advanced Life Support (PALS) - AHA within 180 days required for HDVCH, Big Rapids, Gerber Memorial, Ludington, Pennock, Reed City, United, Zeeland, St Joseph, Niles, and Watervliet hospitals (except HDVCH; Niles and SJ Birthplace, Medical Surgical, CPCU, Dialysis, Behavioral Health, ICU, Vascular Access, and Watervliet Inpatient Rehab).
• CRT-Neonatal Resuscitation Program (NRP) - AHA within 180 days required for HDVCH, Big Rapids, Gerber Memorial, Ludington, Pennock, Reed City, United, Zeeland, St Joseph, Niles, and Watervliet hospitals (except Niles and SJ Medical Surgical, CPCU, Dialysis, Behavioral Health, ICU, Vascular Access, and Watervliet Inpatient Rehab).
• CRT-Specialty Certification - Grand Rapids Hospitals within 1 year required (refer to job summary for details).
• CRT-NIH Stroke Certification (NIHSS) within 90 days required for Gerber, Grand Rapids Adult, Pennock, United, Zeeland, St. Joseph, Niles, and Watervliet Hospital (except Niles and St Joseph BirthPlace, Behavioral Health, and Dialysis).

Physical Demands

• Lifting: Seldom up to 50 lbs (pallet to waist, waist to waist, waist to chest below shoulder). Seldom up to 10 lbs (waist to overhead).
• Carrying: Seldom up to 25 lbs (bilateral), up to 10 lbs (unilateral).
• Pushing/Pulling: Seldom up to 25 lbs (pushing), up to 20 lbs (pulling).
• Postures: Occasionally sitting, standing, walking. Seldom forward bend (standing/sitting), trunk rotation (standing/sitting), squatting, stair climbing, crawling/kneeling, driving.
• Reach: Seldom above shoulder, at or below shoulder.
• Handling: Occasionally.
• Grip/Pinch: Seldom forceful grip (>5 lbs), forceful pinch (>2 lbs).
• Finger/Hand Dexterity: Frequently.
• Visual Acuity: Seldom required.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

Full-time, variable shift with 40 scheduled hours per week. Workdays and weekends vary, with every other weekend required.