Clinical Nursing Supervisor (CNS) - Clinic

Major Responsibilities

• Provides support in the delivery of quality clinical care.
  • Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team.
  • Takes a lead role in assisting the clinical team to meet/exceed CI goals.
  • Affixes a lead role in managing patient registries.
  • Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
  • Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance.
  • Ensures associates are up-to-date with all safety training and certifications.
  • Acts as a role model and champion for Culture of Safety.
  • Works with the manager to resolve patient safety events in the reporting system.
  • Promotes and educates staff on the reporting system to report all events and near miss events.
  • Works with the manager to complete ACAs and RCAs when indicated.
  • Utilizes information to implement process changes and staff education.
  • Leads site clinical integration activities.
  • Demonstrates appropriate action and takes a lead role in emergency situations.
  • Assures timely response to emergency calls by staff.
  • Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
  • Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
  • Ensures AMG standing operating procedures are followed.
  • Oversees approved site research activities.
  • Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
  • Holds clinical staff accountable to AMG rooming standards.
  • Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
• Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following:
  • Same day appointments
  • Future appointments made
  • Referrals made within the group
  • Adherence to test result reporting guidelines
  • Positive patient comments
  • Meeting/exceeding Key Result Area (KRA) goals
• Maintains an effective process for inventory control and medication supply utilization.
  • Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
  • Works in collaboration with practice site manager to achieve revenue and cost targets.
• Engages staff in resolution of identified issues.
  • Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
• Participates in activities which foster practice growth.
  • Participates in activities which foster practice growth.
  • Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
  • Works in collaboration with practice site manager to achieve revenue and cost targets.
  • Maximizes team efficiency by utilizing all team members.

Associate Engagement/Human Resources

• Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards.
  • Conducts regular staff meetings and daily huddles with associates.
  • Documents meetings using Stoplight Report.
  • Conducts performance reviews on time.
  • Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
  • Consistently ensures manager is fully informed of key events or issues that impact practice operations.
  • Provides ongoing performance feedback to associates through coaching and mentoring.
  • Orients and provides training to new associates.
  • Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
  • Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
  • Assures all associates maintain certification and all required continuing education units (CEUs).
• Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
  • Participates in activities which foster practice growth.
  • Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
  • Works in collaboration with practice site manager to achieve revenue and cost targets.
  • Maximizes team efficiency by utilizing all team members.

Growth and Funding our Future

• Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
  • Participates in activities which foster practice growth.
  • Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
  • Works in collaboration with practice site manager to achieve revenue and cost targets.
  • Maximizes team efficiency by utilizing all team members.
• Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
  • Works in collaboration with practice site manager to achieve revenue and cost targets.
  • Maximizes team efficiency by utilizing all team members.

Physician/Provider Engagement

• Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
  • Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
  • Solicits feedback regarding staff performance.
  • Engages physicians/providers in improving processes, workflow and EMR related concerns.
  • Assists physicians/providers on issues related to patient care and safety.
  • Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.

Miscellaneous

• Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director.
  • Actively participates in meetings, committees and projects.
  • Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
  • Participates in activities to enhance professional growth.
  • Maintains licensure and completes required CEUs.
• Performs other duties as assigned.
  • Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.
  • Licensure Nurse, Registered (RN)