Clinical Education & Product Coordination Associate - Regional, ES

Duties and responsibilities

• Serve as the primary regional resource by supporting and providing continuous training and education of Fujifilm’s equipment and/or services for our customers.
• Serve as primary point of contact for regional hands-on events and/or trainings.
• Serve as primary resource for specified hands-on events and/or or training, leveraging Fujifilm’s technologies.
• Based on individual requests, enter required equipment into internal database, communicate needs in a timely manner and work with Operations to provide updates and ensure requested equipment is shipped.
• Work with manager to identify internal resource needs based on size and duration of hands-on event and/or training.
• Set up and support Fujifilm video tower / system.
• Inspect, troubleshoot, and maintain all Fujifilm equipment.
• Provide support as it relates to the functionality and operation of Fujifilm equipment throughout the given regional hands-on event and/or training.
• Pack up all Fujifilm equipment after each event and/or training.
• Identify process improvement opportunities and design and implement workflows to improve efficiency.
• Offer regional support to accounts on the proper handling, reprocessing and overall functionality of Fujifilm equipment.
• Support use of Fujifilm equipment in clinical research projects.
• Share key learnings with regional clinical specialists in support of overall management of these accounts.
• Attend local, regional, and national trade shows as requested.
• Adhere to all safety policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

• A High School Diploma or equivalent is required.
• A Bachelor’s degree in business, marketing or related quantitative disciplines is preferred.
• A minimum of 2 years of field sales or clinical experience is desired.
• Experience providing training on technical equipment is desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy is desired.
• Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications.
• Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
• A strong attention to detail.
• Strong time management skills.
• The ability to identify ways to improve workflow processes.
• The ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues.
• The ability to provide expert guidance, training, and support to ensure optimal utilization of Fujifilm’s equipment.
• Decision-making skills to determine usage of Fujifilm equipment and type of training needed by customers to effectively utilize the technology.
• The ability to multi-task and work on several projects simultaneously.
• The ability to prioritize customer requirements.
• The ability to present information in front of small groups of people.