Clinical Product Coordination - Associate (Location: CHICAGO)

About the role

This Clinical Education & Product Coordination, Associate Regional role provides in-person customer support for Fujifilm’s Endoscopy equipment during hands-on courses and trainings, primarily on weekends. The position serves as the primary regional resource for managing requests for Fujifilm Endoscopy technologies, managing all relevant equipment onsite, troubleshooting, and providing training on equipment use and handling. This role reports directly to the Senior Manager, Clinical Education and Product Coordination.

Responsibilities

• Act as the primary regional resource for supporting and providing continuous training and education of Fujifilm’s equipment and/or services for customers.
• Serve as the primary point of contact for regional hands-on events and/or trainings.
• Enter required equipment into the internal database based on individual requests, communicate needs in a timely manner, and work with Operations to ensure requested equipment is shipped.
• Work with management to identify internal resource needs based on the size and duration of hands-on events and/or trainings.
• Set up and support Fujifilm video tower/system.
• Inspect, troubleshoot, and maintain all Fujifilm equipment.
• Provide support related to the functionality and operation of Fujifilm equipment throughout regional hands-on events and/or trainings.
• Pack up all Fujifilm equipment after each event and/or training.
• Identify process improvement opportunities and design and implement workflows to improve efficiency.
• Offer regional support to accounts on the proper handling, reprocessing, and overall functionality of Fujifilm equipment.
• Support the use of Fujifilm equipment in clinical research projects.
• Share key learnings with regional clinical specialists to support overall management of accounts.
• Attend local, regional, and national trade shows as requested.
• Adhere to all safety policies and procedures.
• Comply with U.S. FDA medical device regulatory requirements, ISO 13485 standards, and all other applicable laws, regulations, and standards.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in business, marketing, or related quantitative disciplines preferred.
• Minimum of 2 years of field sales or clinical experience desired.
• Experience providing training on technical equipment is desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and MS Outlook.
• Strong oral and written communication skills to relay technical information to internal and external customers at all levels.
• Strong attention to detail and time management skills.
• Ability to identify ways to improve workflow processes.
• Ability to troubleshoot all Fujifilm endo equipment and determine root causes of issues.
• Ability to provide expert guidance, training, and support to ensure optimal utilization of Fujifilm’s equipment.
• Decision-making skills to determine equipment usage and type of training needed by customers.
• Ability to multi-task and work on several projects simultaneously.
• Ability to prioritize customer requirements.
• Ability to present information in front of small groups.

Physical Requirements

• Ability to use hands and fingers to feel and manipulate items, including keyboards.
• Ability to stand, talk, and hear.
• Ability to lift and carry up to 25–50 lbs.
• Close vision: ability to see clearly at twenty inches or less.

Travel

Extensive travel (up to 80%) may be required based on business need, including weekends.

Pay

$60,471.00 – $79,861.00 + 8% bonus opportunity.

Benefits

• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off