Product Engagement Associate (Chicago-based)

About the role

As part of the seoClarity family of products, LocalClarity is a specialized local search and reputation management platform built specifically for multi-location businesses. LocalClarity is seeking a Product Engagement Associate (Chicago-based) to join our growing team and help drive platform adoption, customer engagement, onboarding initiatives, and growth-focused activities.

Responsibilities

• Support prospective clients and emerging accounts as they engage with the LocalClarity platform, helping guide onboarding, product adoption, customer engagement, and growth-focused initiatives.
• Monitor platform activity and proactively identify opportunities to help users better understand platform functionality, uncover value, and improve engagement.
• Conduct onboarding walkthroughs, introductory product demonstrations, and client-facing follow-up conversations for selected accounts.
• Aid users with understanding LocalClarity features related to review management, listings optimization, reporting, sentiment analysis, AI-generated responses, competitive insights, and local search visibility.
• Partner closely with Client Success, Product, Marketing, Sales, and leadership teams to support customer engagement strategies, platform adoption efforts, and growth initiatives.
• Support customer communication efforts by coordinating follow-up activities, reporting requests, onboarding materials, meeting recaps, and platform-related deliverables.
• Affiliate with marketing and growth initiatives, including campaign execution, customer engagement efforts, LinkedIn support, email communications, content distribution, and operational coordination.
• Participate in internal sales, onboarding, and customer strategy discussions while helping ensure timely execution of action items and deliverables.
• Identify recurring customer questions, engagement trends, onboarding opportunities, and workflow improvements that can enhance the overall customer experience.
• Learn and apply AI tools to support internal productivity, documentation, communication, process improvement, research, and operational efficiency initiatives.
• Develop a strong understanding of local search, online reputation management, customer engagement strategies, SaaS operations, and product-led growth principles through hands-on experience and mentorship.
• Contribute to a highly cross-functional organization where team members frequently support multiple business initiatives as the company continues to grow and evolve.

Requirements

• BA/BS degree in a related field, or equivalent experience.
• Strong candidates often come from academic backgrounds emphasizing communication, writing, research, analysis, business, marketing, customer engagement, or problem-solving.
• 1+ years of experience in client engagement, onboarding, customer success, SaaS support, digital marketing, communications, account coordination, hospitality, marketing support, or another client-facing environment is preferred, but not required.
• Strong written and verbal communication skills with the ability to engage professionally, thoughtfully, and confidently with prospects, clients, and internal stakeholders.
• Demonstrated curiosity and enthusiasm for technology, digital marketing, customer engagement, AI tools, or SaaS platforms.
• Interest in product-led growth (PLG), customer engagement strategy, onboarding, digital marketing, growth operations, or cross-functional business exposure.
• Strong organizational and time management skills with the ability to manage multiple conversations, priorities, projects, and follow-up activities simultaneously.
• Comfort presenting information, conducting walkthroughs, facilitating discussions, or supporting client-facing conversations.
• Ability to learn new platforms, technologies, business concepts, and workflows quickly within a fast-moving environment.
• Comfort operating within a collaborative, growth-oriented environment where flexibility beyond traditional business hours is occasionally necessary to support business initiatives, team collaboration, and professional development opportunities.
• Resourceful, growth-minded approach paired with initiative, ownership, adaptability, and a willingness to contribute across multiple areas of the business.
• Strong attention to detail and follow-through, particularly when coordinating prospect requests, platform activity, marketing initiatives, customer communication, and internal deliverables.
• Genuine interest in learning how AI tools can improve productivity, communication, documentation, research, analysis, and team effectiveness.