Client Service Supervisor- Mailroom & Hospitality

About the role

Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

Responsibilities

• Maintains compliance with established workflow processes and procedures.
• Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
• Supervises efficient and economical utilization of equipment, materials and labor.
• Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
• Determines developmental goals and conducts periodic performance reviews with direct reports.
• Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
• Solves complaints escalated by the customer or other end users in a timely manner.

People Management and Development

• Ensures effective performance management with direct reports and oversees the overall process.
• Ensures effective two-way communication with direct reports and within area of responsibility.

Equipment Knowledge and Care

• Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.

Administration and Reporting

• Maintains targeted levels of profitability.
• Manages and controls inventory and assets.

Qualifications

• Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
• Associates degree or equivalent required.
• Strong customer service and communication skills are required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).
• Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50lbs.

Skills

The Skills & Expertise You Bring: - Compliance with established standards and policies for the operation. - Management and development of site human resources. - Meeting site financial goals. - Developing and maintaining a partnership and successful working relationship with the Administrator. - Ensuring the highest levels of service and client satisfaction. - Maximizing customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team. - Monitoring and ensuring compliance with established workflow processes and procedures. - Managing job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines. - Supervising efficient and economical utilization of equipment, materials and labor. - Ensuring performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel. - Determining developmental goals and conducting periodic performance reviews with direct reports. - Developing and managing the relationship with the daily and senior level administrators through formal and informal meetings. - Resolving complaints escalated by the customer or other end users in a timely manner. - Ensuring effective performance management with direct reports and overseeing the overall process. - Ensuring effective two-way communication with direct reports and within area of responsibility. - Establishing a working familiarity with equipment capabilities; maintaining all equipment to manufacturer's specifications. - Keeping abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information. - Maintaining targeted levels of profitability. - Managing and controlling inventory and assets.

Pay

In accordance with applicable law, we are providing the anticipated annual rate for this role: $62,353 - 68,700/year

Schedule

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.