Client Service Supervisor

Job Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations.
• Interviews, trains, coaches, develops, mentors, and disciplines employees as appropriate.
• Directs on-the-job training to develop employee skill sets, advises employees on performance requirements, and maintains standards of client service.
• Assists Hospital Manager with day-to-day operations.
• Resolves informal client complaints and reports these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office, enforcing policies, procedures, and protocols.
• Identifies and provides recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Makes decisions on behalf of the department using good judgment, which demonstrates the best interest of the hospital and the clients.
• Coaches employees and directs reports.
• Aids in the development and delivery of employee evaluations for the front desk with hospital manager.
• Aids in the development, implementation, and maintenance of reporting tools and queries needed to manage the business.
• Handles communication of financial information to clients and doctors.
• Serves as a liaison between front office and other department supervisors.

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.

Pay

Salary is commensurate with experience and ranges from $20.00 - $25.00 per hour.