Client Service Supervisor

Job Responsibilities

• Interview, train, coach, develop, mentor, and discipline employees as appropriate.
• Direct on-the-job training to develop employee skill sets and advise employees on performance requirements.
• Aid the Hospital Manager with daily operations.
• Resolve informal client complaints and report issues to the hospital manager.
• Manage the efficient operation of the front office, enforcing policies, procedures, and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department using good judgment to benefit the hospital and clients.
• Coach employees and direct reports.
• Develop and deliver employee evaluations for the front desk with the hospital manager.
• Develop, implement, and maintain reporting tools and queries for managing the business.
• Communicate financial information to clients and doctors.
• Act as a liaison between the front office and other department supervisors.

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.

Benefits

The VCA Holly Farms Animal Hospital offers competitive compensation along with a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life and long-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)
• Generous employee pet discounts
• Referral bonuses