Client Service Supervisor
Doral Centre Animal Hospital · Doral, FL · 2 wk ago
On-siteCustomer Service$24–$26/hrFull-time
About the role
Doral Centre Animal Hospital is seeking a Lead Veterinary Receptionist and Client Service Supervisor to lead, develop, and inspire our growing Client Service team.
Responsibilities
- Lead daily front desk operations and client service workflows
- Ensure exceptional client experiences from check-in through discharge
- Support appointment scheduling, client communication, and hospital flow
- Manage client concerns, service recovery, and escalated situations
- Maintain accurate medical records, invoicing, and client documentation
- Team Leadership and Staff Development
- Assist with recruiting, interviewing, onboarding, and training new CSRs
- Coach and mentor Client Service Representatives to support performance and growth
- Conduct performance evaluations and ongoing development conversations
- Foster a positive, accountable, and collaborative team culture
- Help create clear expectations and consistent service standards
- Hospital Operations and Workflow Management
- Ensure client callbacks, follow-up communication, and front desk responsibilities are completed efficiently
- Identify workflow opportunities and implement process improvements
- Co-lead monthly CSR team meetings with hospital leadership
- Support implementation of hospital initiatives and operational changes
- Financial and Administrative Support
- Review Accounts Receivable reports and assist with collection efforts
- Aid in billing accuracy, financial compliance, and front desk accountability
- Aid in operational reporting and hospital performance initiatives
Qualifications
- Veterinary Client Service Experience: Minimum 2+ years of experience in a Veterinary Hospital, Emergency Veterinary Hospital, Specialty Hospital, Urgent Care, or General Practice setting
- Previous experience as a: Veterinary Receptionist, Client Service Representative (CSR), Veterinary Front Desk Coordinator, Lead Receptionist, Medical Receptionist, Client Service Supervisor
- Leadership Experience: Experience training, mentoring, coaching, or leading team members
- Strong conflict resolution and client service skills
- Organizational and communication skills
- Prior supervisory or leadership experience within a veterinary hospital
- Experience with Instinct, ezyVet, Cornerstone, AVImark, or other veterinary software platforms
- Familiarity with Accounts Receivable processes and front desk performance metrics
- Bilingual English and Spanish highly preferred