Client Service Supervisor

Job Functions

• Oversees all Client Service Receiving, Ambassador and Courier functions as required
• Performs Client Service Receiving, Ambassador and Courier functions as necessary
• Responsible for interviewing, hiring and training Sample Receiving, Courier and Ambassador personnel
• Cookier interface with outside shipping providers to ensure clients requirements are met
• Coordinates courier pick-ups with clients, track courier pick-ups and create reports for billing purposes
• Provides feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee development
• Schedules personnel to facilitate an efficient operation
• Communicates necessary changes or information to his or her department
• Identifies quality related problems and initiates immediate investigation, corrective action, and follow up

Qualifications

• Education and Experience:
  • 4-year degree in Microbiology/Chemistry, related field, or equivalent work experience Required
  • 3+ year experience in Client Service or Laboratory Operations Required
  • Preferred: 3-5 years experience in a commercial food testing laboratory
• Skills:
  • Effective problem prevention and problem-solving skills. Required
  • Strong written and verbal communication skills necessary to cross multiple disciplines Required
  • Excellent interpersonal and problem-solving skills Required
  • Proficiency with Microsoft and Word/Excel Required
  • Proficiency with LIMS and ASnAP systems Required
  • Ability to interact with clients effectively while maintaining a professional and pleasant work approach even under stressful conditions Required
  • Ability to work independently or with minimal supervision Required
  • Flexibility is required to meet sudden and unpredictable need Required

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.