Client Service Supervisor

Job Responsibilities

• Responsible for the day-to-day client service areas of the front desk, and internally with departmental relations
• Direct on-the-job training to develop associate skill sets, advise associates of performance requirements with the standards of client service for the organization
• Aid Front Desk Manager with day-to-day operations
• Resolve informal client complaints, maintain and report on these issues to the Front Desk Manager
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Front Desk Manager
• In the absence of the Front Desk Manager, make decisions on behalf of the Reception department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
• Assist in the development and delivery of associate evaluations for the front desk with the Front Desk Manager
• Aid in the development, implementation and maintenance of reporting tools and queries needed to manage the business
• Handle communication of financial information to clients and doctors
• Act as a liaison between the front desk and other department supervisors

Qualifications

• Excellent knowledge of client service and communication center operations
• Strong organizational skills
• Strong client relations and interpersonal skills
• Intermediate to expert computer skills
• Excellent oral and written communication skills
• Strong supervisory skills
• Self-starter and team player
• Strong client service background
• Ability to lift up to 40 pounds
• 2 years of supervisory experience preferred
• 2 years of experience in the veterinary field preferred

Pay

The schedule for this position is Sunday through Wednesday 10am – 8pm.

Schedule

Sunday through Wednesday 10am – 8pm