Client Service Representative - Shreiber School of Veterinary Medicine of Rowan University

About the role

The Shreiber School of Veterinary Medicine of Rowan University (SSVM) is seeking Client Service Representatives to join our new veterinary program and teaching hospital. The hospital is located 1.5 miles from our main Glassboro campus. SSVM is a new and innovative veterinary teaching hospital for small animals, equipped with state-of-the-art equipment.

Responsibilities

• Greet clients and their pets with professionalism and a friendly demeanor.
• Provide excellent customer service to our clients.
• Able to multitask and work in a fast-paced environment.
• Utilize multiple software programs and complete tasks simultaneously.
• Have excellent phone etiquette and communication skills.
• Support clinicians and veterinary technical staff by providing client communication, education, advocacy, and support throughout the client and patient visit.
• Schedule, edit, cancel, and confirm appointments.
• Demonstrate a commitment to supporting a collaborative, positive, and collegial work environment.
• Demonstrate strong problem-solving and critical thinking skills.
• Answer calls, client questions, and process client requests promptly.
• Accurately process payments and discuss payment options with clients.
• Communicate and process aftercare arrangements with clients.
• Maintain organized communication between clients, referring veterinarians, vendors, and other relevant parties.
• Scan and attach necessary paperwork to client or patient medical records.
• Maintain a community email inbox.
• Other tasks and responsibilities as assigned by leadership.

Qualifications

• H.S. Diploma or GED.
• Minimum of one (1) year experience in client service within a Specialty, Emergency or Primary Care veterinary practice.
• Professional communication skills, both written and verbal.
• Previous experience related to phone etiquette and client service skills.
• Basic understanding of medical terminology, medications, and common procedures.
• Willingness to work flexible hours and weekends as needed, including a rotational holiday schedule.

Preferred Qualifications

• Three (3) or more years of experience in a veterinary client service or technician role within an Emergency, Specialty, and/or Primary Care practice.
• Previous experience working in a teaching environment.
• Advanced understanding of medical terminology, medications, and common procedures.
• EzyVet and VetRadar software experience.
• Excellent communication and interpersonal skills, and high emotional intelligence.

Benefits

• Comprehensive NJ State health, dental and retirement benefits.
• Extensive accrued time off/paid holidays.
• Tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro.