Client Care Specialist 2
About the role
A Client Care Specialist 2 (CCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, CCS2s play a pivotal role in ensuring that our combined healthcare and wellness center operates seamlessly and that our patients receive the best client experience and the highest standard of care.
With a versatile skill set and dedication to seamlessly transitioning between clinical, HIV/STD testing, administrative, and front office roles, CCS2s contribute to a positive patient experience, fostering trust and loyalty. You will be a passionate advocate for our top initiatives and ensure that the AHF Core Values and Mission stay top of mind in all that you do.
AHF operates in a dynamic environment with a collaborative organizational structure where staff are accountable to multiple leaders. The CCS2 will work as part of a close-knit team to meet the needs of our patients and enhance the reputation of AHF.
Responsibilities
- Perform medical assistant clinical functions including phlebotomy and HIV/STD testing.
- Handle administrative duties such as front office tasks, processing patient referrals, and identifying and verifying insurance coverage.
- Actively participate in cross-functional rotations to develop skills across multiple healthcare and wellness center functions.
- Collaborate with other AHF employees and departments to reinforce AHF's reputation as a trusted healthcare provider.
- Uphold the organization's mission and values by providing compassionate, high-quality care.
Requirements
- Medical Assistant Diploma or Certification.
- Valid CPR Certification from an American Heart Association-recognized vendor.