Client Care Specialist 2

About the role

A Client Care Specialist 2 (CCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, CCS2s play a pivotal role in ensuring that our combined healthcare and wellness center operates seamlessly and that our patients receive the best client experience and the highest standard of care.

Responsibilities

• Enhance the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability.
• Contribute to a positive patient experience, fostering trust and loyalty by being a passionate advocate for our top initiatives.
• Ensure that the AHF Core Values and Mission stay top of mind with all that you do.
• Work as a part of a close-knit team to go above and beyond to meet the needs of our patients and enhance the reputation of AHF by seamlessly transitioning between performing medical assistant clinical functions including phlebotomy, HIV/STD testing and performing administrative duties including front office, processing patient referrals, and identifying and verifying insurance coverage.
• Participate in cross-functional rotations and promote adaptability to be developed across multiple healthcare and wellness center functions.
• Collaborate with other AHF employees and departments to reinforce AHF's reputation as a trusted healthcare provider dedicated to providing compassionate, high-quality care and upholding our organization's mission and values.

Requirements

• Licenses/ Certifications: Medical Assistant Diploma or Certification & Valid CPR Certification from an American Heart Association-recognized vendor.