Client Care Specialist 2
About the role
A Client Care Specialist 2 contributes to AHF by presenting a friendly, helpful face to members seeking HIV testing and prevention services, STI screenings, and treatment in our Wellness Clinics/Programs. A CCS2 is a hybrid role providing courteous, confidential, and professional support to members within wellness programs. A CCS-2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles, CCS2s contribute to a positive experience, fostering trust and loyalty. You will be a passionate advocate for our top initiatives. To be successful as a CCS-2 it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do.
Responsibilities
- Present a friendly, helpful face to members seeking HIV testing and prevention services, STI screenings, and treatment in our Wellness Clinics/Programs.
- Provide courteous, confidential, and professional support to members within wellness programs.
- Facilitate patient registration, appointment management, and electronic chart creation.
- Collect medical histories, manage tests/screenings, record vitals, and address health complaints.
- Ensure accurate data documentation, including referrals and reports.
- Manage venipuncture and sample collection, including blood and other specimens, preparing them for laboratory analysis.
Requirements
- A valid phlebotomy license or medical assistant certificate.
- PROFICIENT SPANISH SPEAKER (a plus).
Benefits
- Monday & Sunday - Closed
- Tues, Thurs & Fridays: 10 a. - 6:30pm
- Wednesday: 11:30 am.- 8:30pm
- Saturday: 8:30am- 4:30pm