Clerical Assistant 2 (LIHEAP) - Philadelphia County Assistance Office - Bilingual Spanish

About the Role

Join the Department of Human Services as a Clerical Assistant 2 and help the Philadelphia County Assistance Office support families through the LIHEAP program. This role allows you to make a positive difference by helping clients access important heating assistance. You will be part of a team that works hard to ensure clear communication and efficient service. This is your chance to grow your skills while contributing to a mission that matters.

Responsibilities

• Telephone Support: Answer telephone inquiries and provide clients with helpful information.
• Information Handling: Receive, log, review, process, and transfer written or verbal information.
• Record Management: Collect, sort, retrieve, and purge records and other materials.
• Data Entry: Interpret documents and complete accurate data entry in required systems.
• Customer Assistance: Offer bilingual support to Spanish-speaking clients by greeting, interpreting, and directing them to needed services.
• Office Operations: Operate office equipment and prepare reports and general correspondence.

Schedule

Full-time, seasonal employment, 37.5 hours per week. This position typically runs for 6-8 months during the fall and winter seasons. Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch. Travel and overtime as needed.

Work Conditions

Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

Telework

This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia, PA. The ability to telework is subject to change at any time.

Pay

Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.83 (before taxes).

Qualifications

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement.
• This position requires the selected candidate to be able to read, write, and speak in Spanish. Proficiency will be evaluated during the hiring process and probationary period.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports.
• You must pass a background investigation.

Examination Information

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required. Your score is based on the detailed information you provide and is valid for this specific posting only. You may only apply/test once for this posting.