Clerical Assistant 2 (LIHEAP) - Cumberland County Assistance Office

The Clerical Assistant 2 position with the Department of Human Services, LIHEAP program gives you the chance to make a real impact for families who need energy assistance. This role offers a fast-paced environment where your organization skills help keep the program running smoothly. You will support staff, assist applicants, and help ensure services reach those who rely on them. Join a team that values accuracy, care, and community service.

Responsibilities

• Mail Processing: Open mail, sort materials, and attach documents to applications already in progress
• Application Filing: Maintain alphabetical files for incoming, pending, and completed applications as well as computer printouts
• Applicant Assistance: Answer telephones, make referrals, take messages, and arrange interviews or mail applications
• Outreach Support: Make collateral contacts with agencies and vendors to assist LIHEAP outreach efforts
• Document Preparation: Complete memos, letters, and forms and proofread materials for accuracy
• Data Entry: Input applications, process crisis cases, update addresses, manage vendor selections, and retrieve reports

Schedule

• Full-time, seasonal employment, 37.5 hours per week
• Typically runs for 6-8 months during the fall and winter seasons
• Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch
• Travel and overtime as needed

Work Conditions

• Assigned duties are performed in a controlled office environment
• In counties with District Offices, employees may be reassigned to different work sites due to operational needs
• Telework: This position may be eligible to telework part time; specific details will be discussed during the interview process
• To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania
• If unable to telework, you will have the option to report to the headquarters office in Carlisle, PA
• The ability to telework is subject to change at any time

Pay

Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.83 (before taxes).

Requirements

• Minimum Experience and Training Requirements:
  • Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
  • Graduation from high school; or
  • An equivalent combination of experience and training
• Must meet the PA residency requirement
• Hiring preference for this vacancy will be given to candidates who live within Cumberland County
• Must be able to perform essential job functions
• A conditional offer of employment will require submission of criminal history reports
• Must pass a background investigation