Clerical Assistant 2 (LIHEAP) - Philadelphia County Assistance Office

The Department of Human Services is seeking a Clerical Assistant 2 who enjoys helping others and keeping information organized. This role offers a chance to support clients as they navigate important services. You will join a team that values accuracy, communication, and teamwork.

About the role

This position provides essential clerical support that keeps daily operations running smoothly while helping clients and staff obtain the information they need.

Responsibilities

• Telephone Support: Answer telephone inquiries and provide helpful information to guide clients
• Information Handling: Receive, review, process, log, and transfer written or verbal information
• Record Management: Collect, sort, retrieve, and purge records and correspondence from files
• Data Entry: Interpret documents, analyze computer screens, and complete data entry tasks
• Clerical Duties: Prepare reports, draft general correspondence, and operate office equipment

Schedule

Full-time, seasonal employment, 37.5 hours per week. This position typically runs for 6-8 months during the fall and winter seasons. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch. Travel and overtime as needed.

Work Conditions

Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia, PA. The ability to telework is subject to change at any time.

Pay

Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.83 (before taxes).

Requirements

Minimum Experience and Training

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement.
• You must be able to perform essential job functions.

Legal Requirements

A conditional offer of employment will require submission of criminal history reports. You must pass a background investigation.