Clerical Assistant 2 (LIHEAP) - Franklin County Assistance Office

About the role

The Franklin County Assistance Office in the Department of Human Services is seeking a Clerical Assistant 2 who enjoys helping people and keeping office operations running smoothly. This position offers daily variety and meaningful interaction with clients who need guidance. You will learn practical skills that support LIHEAP services and office workflows. Step into a role that strengthens both your confidence and your community.

Responsibilities

• Front Desk Support: Assist clients, answer questions, accept applications, and complete preliminary screenings
• Application Review: Check mail applications for completeness and perform file clearances
• Call Handling: Transfer calls, provide information, and direct inquiries to appropriate staff
• File Management: Prepare folders, purge outdated materials, and organize updated documents
• Mail Processing: Open, date stamp, distribute mail, and complete computer clearances for applicants
• Scanning Tasks: Scan documents, modify electronic images, attach records, and maintain scanning equipment
• Energy Assistance Work: Process applications, fax vendor sheets, retrieve computer submissions, and maintain LIHEAP and Crisis phone lines

Schedule

• Full-time, seasonal employment, 37.5 hours per week
• Seasonal employment runs approximately 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance
• Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch
• Travel and overtime as needed

Work Conditions

• Assigned duties are performed in a controlled office environment
• In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language
• This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Chambersburg, PA. The ability to telework is subject to change at any time

Pay

Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.83 (before taxes).

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training
• You must meet the PA residency requirement. Hiring preference for this vacancy will be given to candidates who live within Franklin County. If no eligible candidates who live within Franklin County apply for this position, candidates who reside in other counties may be considered
• You must be able to perform essential job functions
• A conditional offer of employment will require submission of criminal history reports. You must pass a background investigation

This response is AI-generated, for reference only.