Change Process Leader, I or Senior

About the role

The Change Process Leader is responsible for providing internal consulting services to change projects and initiatives, including evaluating, recommending, designing, and executing change plans. This role partners with key stakeholders, executive leaders, initiative project managers, and content leaders to provide change methods, processes, and tools to achieve specific change goals. The Change Process Leader also champions the enterprise change practice by guiding, educating, and coaching employees at all levels on UNS’ adopted change leadership strategies and techniques to deliver comprehensive and sustained change to the organization.

Responsibilities

• Provide change leadership consulting services to internal clients in support of key change initiatives and projects.
• Advance UNS’ change leadership strategy to deepen collective appreciation of change and change agility.
• Assist in the planning, development, and execution of change leadership strategy aligned with corporate objectives.
• Champion enterprise change practices by guiding, educating, and coaching all levels of employees on change leadership strategy and techniques.
• Partner with UNS leadership to implement change strategies and processes at the enterprise and business unit level, ensuring integration with project plans to produce desired outcomes.
• Plan and ensure the delivery of change activities align with enterprise change methods and processes.
• Participate in governance and decision-making conversations to focus UNS on critical change initiatives as specified in the company strategic plan and Enterprise Change Agenda.
• Align and integrate change leadership with related disciplines such as strategy, governance, process improvement, project management, organizational development, operational efficiency, training, and communications.
• Ensure initiatives are launched with optimal governance and conditions for success, including adequate resources, timelines, capacity, and scope.
• Establish and oversee appropriate multiple project integration strategies and processes for initiatives that interact with or impact one another.
• Ensure leaders provide optimal attention to mindset, behavior, and culture in the change process, including modeling.
• Raise issues related to the need for change in mindsets, behavior, and culture to support change outcomes and overall organizational culture.
• Design change plans to reduce negative impact on people, including stakeholder engagement and adoption strategies.
• Assess progress, identify problems, concerns, political, and cultural issues that encumber change initiatives, and facilitate solutions.
• Develop metrics for change initiatives with change sponsors and project leaders, and evaluate progress and outcomes.
• Maintain broad, current knowledge of operations, initiatives, and practices.
• Foster positive and collaborative relationships throughout the organization, including the Organizational Effectiveness team, management, operational personnel, other project and change professionals, subject matter experts, and vendors.
• Provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and related Policies and Procedures.

Requirements

• Bachelor’s degree.
• 5-10 years of experience working with change and/or organizational development projects or an equivalent combination of education and experience.
• Demonstrated understanding of change leadership and project management.
• Proven organizational change skills, including leadership alignment, stakeholder identification and analysis, impact analysis, engagement and communication strategies, change process planning, and execution.
• Collaborative and team-oriented style with proven ability to influence effectively at all levels to advance change initiatives.
• Strong orientation to the human side of change and how change processes can address human needs and impacts to ensure successful adoption and sustainment.
• Comfortable with ambiguity when navigating in a complex matrix environment.
• Consensus-builder who understands how to achieve buy-in from diverse constituencies to design “win-win-win” solutions.
• Ability to make formal presentations on a variety of change-related topics, effectively communicating to leaders at all levels and employees across the organization.

Preferred Qualifications

• Master’s degree or MBA.
• Change management certification or advanced coursework (e.g., CCMP, Prosci, CMI, Being First).
• Comprehensive understanding of the systems, theories, and practices of change leadership, organizational development, project management, and employee engagement.
• Experience in partnering with Senior Executives, business unit leaders, and line staff to understand their needs and work collaboratively toward solutions.
• Senior-level candidates: Minimum 10 years of experience working with complex change requirements in an organizational or consulting environment.
• Proven ability to effectively manage vendor resources, including strong project management, influencing, negotiation, and consulting skills.
• Excellent interpersonal and influencing skills to establish trust, credibility, and rapport at all levels of the organization.
• Strong business orientation with experience in translating business strategy into change projects.