Case Manager (Human services Case Manager) Bilingual English & Spanish Preferred

About the role

We are hiring a Case Manager (Human Services Case Manager) to join our Aging & People with Disabilities (APD) team in our office in Hillsboro, Oregon. In this position, you will assess people of Oregon applying for or currently receiving long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. The services provided help people access the supports they need to live their best lives — in the communities they choose and at every stage of life. Our vision is that Oregon's older adults, people with disabilities and their families experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety and well-being, honor choice, respect cultural preferences and uphold dignity.

Responsibilities

• Conduct interviews with participant(s) and collateral contacts to determine initial and ongoing eligibility for long-term care, healthcare, social services, and protective services.
• Utilize state systems, assessment tools, and available resources to document, review, and update case information and long-term care services.
• Assess individual needs, safety, and risk to develop detailed, person-centered service plans and determine appropriate services, referrals, and resources.
• Process applications, inquiries, and eligibility information within established policy timeframes, ensuring accurate documentation, forms, and communication of eligibility decisions.
• Contact participants or collateral contacts monthly to monitor service plan and safety needs.
• Work closely and collaboratively with the participant, other agencies, medical providers, and community partners to provide benefits, services, and information.
• Work with participant to create person-centered risk mitigation plans and provide risk mitigation as needed.

Minimum Qualifications

• A valid driver's license and acceptable driving record are required for this position.
• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
• An equivalent combination of experience, education, and training.

Essential Attributes

We are looking for candidates with:

• Experience managing a caseload and coordinating services and resources to meet individual client needs.
• Experience managing competing deadlines and priorities while adhering to established policies and procedures.
• Experience writing documents or reports that include a conclusion and recommended action (examples: case plans, court reports, investigative reports).
• Experience conducting case management interviews to gather and assess information, evaluate needs, and determine appropriate next steps.
• Experience shifting organizational needs, priorities, timelines, and circumstances while maintaining productivity, professionalism, and sound decision-making.
• Ability to recognize trauma, reduce traumatization, and ensure interactions and services are safe, equitable, and respectful.
• Preference will be given to candidates that are bilingual in Spanish and English.

Working Conditions

• General office environment. In office, cubicle setting.
• Work is conducted both in office setting and in long term care facilities and the community at large.
• Employees in these positions may be required to work a flexible work schedule as a condition of employment. Work schedule specifics will be determined by the hiring supervisor.
• Fast paced environment with constantly evolving policies and procedures.
• Travel is required to meet business needs and to attend employee training classes.
• May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather.
• Will come in contact with animals, some which of may be dangerous.
• May be exposed to communicable diseases, such as the flu virus, Covid-19, and MRSA.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.