Case Manager (Human Services Case Manager) Bilingual Preferred English/Spanish

About the role

The Oregon Department of Human Services is hiring a Case Manager (Bilingual Preferred English/Spanish) to join our Aging and People with Disabilities (APD) team. In this position, you will assess Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need.

Responsibilities

• Determine long-term care program eligibility by interviewing Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs.
• Develop detailed, individualized, and person-centered case planning for Oregonians.
• Conduct interviews in person/on site using the Case Assessment and Planning System (CA/PS) assessment tool on a state-issued laptop.
• Inform Oregonians of rights, responsibilities, service options, and methods of recourse.
• Make appropriate referrals to other ODHS programs and community resources.
• Process applications, inquiries, and data according to policy timeframes, ensure appropriate documentation and forms are completed and sent, and communicate eligibility decisions to ensure delivery of benefits and services.
• Provide intake case management by coordinating the provision of long-term care services to Oregonians according to rules, regulations, and the individual case plans.
• Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs (in person, by phone, or electronically).

Minimum Qualifications

• A bachelor’s degree in a Behavioral Science, Social Science, or a closely related field
• OR a bachelor’s degree in any field AND one year of human services related experience (e.g., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)
• OR an associate degree in a Behavioral Science, Social Science, or a closely related field AND two years of human services related experience
• OR three years of human services related experience
• A valid driver’s license and acceptable driving record are required.
• Spanish/English bilingual skills preferred.

Essential Attributes

• Has conducted structured interviews to gather client information for eligibility or service planning.
• Has experience extracting data from databases and using it to make decisions or prepare reports.
• Has experience using web-based applications and databases for data entry or case management.
• Experience reviewing applications or client information to determine eligibility for programs or services.

Working Conditions

• Work schedule: Monday through Friday, 8:00 am–5:00 pm.
• After six months of trial service, schedule may be flexible between 6:00 am–6:00 pm.
• Fast-paced environment with constantly evolving policies and procedures.
• May drive a variety of vehicles to remote locations with varied terrain and possibly inclement weather.
• Repetitive motions, prolonged sitting, and daily computer and technology use.
• May come in contact with animals, some of which may be dangerous.
• May be exposed to communicable diseases (e.g., flu, COVID-19, MRSA).
• Interactions with individuals who have experienced trauma and may exhibit challenges in controlling emotions.

Background Checks and Requirements

If selected as a finalist, a criminal history and background check will be conducted. Adverse criminal history or background check may lead to disqualification. Within three days of hire, completion of the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States is required. ODHS will use E-Verify to confirm work authorization.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until reaching the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.