Case Manager (Human Services Case Manager) Bilingual Preferred (Spanish & English)

About the role

The Oregon Department of Human Services is seeking a Case Manager to support older adults and people with disabilities in obtaining the long-term care services they need. This role involves assessing needs, developing service plans, and coordinating services to ensure continuity of care.

Responsibilities

• Assessing Oregonians applying for or currently receiving long-term care services
• Developing, coordinating, and arranging a variety of services to support older adults and people with disabilities
• Providing choice counseling and helping establish and implement case management plans
• Collaborating with the eligibility team and utilizing the ONE System to review and update Long Term Care Services
• Interviewing Oregonians to determine eligibility for healthcare, social services, and protective services
• Conducting interviews in person or on the phone using the Case Assessment and Planning System (CA/PS) assessment tool
• Processing applications, inquiries, and data according to policy timeframes
• Maintaining and updating social service plans and identifying and mitigating safety risks
• Contacting Oregonians or collateral contacts monthly to monitor service plans and safety needs
• Ensuring service delivery is culturally competent and trauma-informed
• Collaborating with Adult Protective Services, AFH Licensors, and other agencies to ensure the safety and protection of Oregonians
• Ensuring mandatory reporting guidelines are followed

Requirements

• Three years of human services related experience OR a bachelor's degree in a Behavioral Science, Social Science, or a closely related field OR an associate degree in a Behavioral Science, Social Science, or a closely related field AND two years of human services related experience
• Experience coordinating services and support for individuals by assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes as a case manager
• Experience interpreting and applying laws, regulations, policies, or procedures to make consistent, accurate, and well-supported decisions
• Experience preparing clear, accurate, and timely documentation that supports decisions, communicates actions taken, and complies with organizational or legal requirements
• Experience conducting interviews or information-gathering conversations to assess needs, evaluate available information, and determine appropriate next steps using sound judgment as a case manager

Essential Attributes

• Experience coordinating services and support for individuals by assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes as a case manager
• Experience interpreting and applying laws, regulations, policies, or procedures to make consistent, accurate, and well-supported decisions
• Experience preparing clear, accurate, and timely documentation that supports decisions, communicates actions taken, and complies with organizational or legal requirements
• Experience conducting interviews or information-gathering conversations to assess needs, evaluate available information, and determine appropriate next steps using sound judgment as a case manager